Tel:86 25 52122735 Fax:86 25 52122775
Amphars offers advanced technologies, broad capabilities, engineering expertise, manufacturing facilities, and proven product experience. We will happily consult on your high power requirements and can develop and manufacture for your cost-effective products that are delivered right and on time.

Customer Service

Amphars microelectronics is committed to providing fast, professional customer service and support worldwide. You have the assurance of knowing our staff of highly trained professionals is available using approved procedures and instrumentation. Our service is always committed to quality as defined by the customer. Full lines of repair and test services are available.

Amphars does not provide calibration for any product or provide Certificates of Compliance in accordance will the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000 requirements. Amphars will assist our customers as following in obtaining Calibration of Product in accordance with the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000.

Amphars will provide Certificates of Conformance, Certificates of Test and Test Data Reports for products as required or as requested by a customer. These forms state that product has been tested to published specifications using equipment whose accuracies are traceable to the National Institute of Standards and Technology (NIST).

  • Test Data - Special and/or additional test data is available at a nominal charge.
  • Repair work - Accomplished repairs will return the item to its published specification. Weinschel provides a 90-day warranty on repair services performed, with fixed price repairs on most products.
  • Telephone / E- Mail Consultations - Our Test and Service Department will gladly provide informal consultation over the telephone or through E-Mail with testing and or service questions.
Phone: 86 25 52122735
Fax: 86 25 52122775
Contact: sales@amphars.com

Procedure for returning items for warranty or non-warranty repair:

  • 1. Contact our sales department for a RMA (Return Material Authorization) Number.
  • 2. When returning an item you will need to provide us with the following information:
    • a. Model and Serial number of the unit.
    • b. Purchase order number (non warranty units).
    • c. Bill to address
    • d. Ship to address
    • e. In addition, please provide a detailed description of the failure you are experiencing and a technical contact (name, phone number).

Procedure for reshipment:

Use the best packaging materials available to protect the unit during storage or reshipment. When possible, use the original packing container and cushioning material. If the original packing materials are not available, use the following procedure:

  • 1. Wrap the storage cases in sturdy paper or plastic;
  • 2. Place the wrapped storage cases in a strong shipping container and place a layer of shock-absorbing material (3/4 inch minimum thickness) around all sides of the unit to provide a firm cushion and to prevent movement inside the container.
  • 3. Attach a tag or write the return authorization number on the box.
  • 4. Thoroughly seal the shipping container and mark it FRAGILE. Ship to:
Amphars Microelectronics
Attn: Customer Service Department
1st Floor, Westside, Factory B 1706 Shuang Long Da Dao
Jiangning Economic & Technological Development Zone

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